Vince’s Market offers personalized grocery shopping and delivery to older adults in East Gwillimbury, Newmarket and Keswick

By: Lisa Queen, Newmarket Era | Source: YorkRegion.com

Last year, Vince’s Market promoted its program where its staff are trained to help customers showing signs of dementia.

If a customer comes into one of Vince’s grocery store exhibiting memory loss, confusion or difficulty with language and planning, staff approach them offering assistance.

Vince’s became one of the first organizations in York Region to embrace the Alzheimer Society of York Region’s dementia-friendly certification.

Now, Vince’s is getting the word out on its personalized grocery ordering program.

Rather than placing online orders as large grocery stores offer, Vince’s customers can phone home shopping co-ordinator, Christie Vickers, who talks them through exactly what they want, gets a cashier to pack up the items, and has it delivered.

She also chats with them about things like the weather or what’s going on in their lives.

The program is geared mainly to older adults, although Vince’s will accommodate others, such as a parent home with a sick child, who can’t get out to a grocery store.